Customer Identity & Access Management
Enable Seamless Customer Access, Reduce Fraud, and Build Digital Trust With
a Scalable CIAM Framework.
IDENTITY-DRIVEN PROTECTION FOR CUSTOMER-FACING PLATFORMS
Traditional IAM frameworks designed for employees can’t scale to support the demands of external user populations while balancing usability, security, and compliance. SDG works with you to accelerate modern, secure customer identity solutions built to deliver high-volume, customer-centric identity programs that integrate machine-learning based fraud detection, adaptive access controls, and long-term operational resilience.
WHAT YOU GAIN
With 30 + years of experience in identity, threat and risk management, SDG is a trusted partner for enterprises navigating
the external-identity frontier.
A consistent identity experience for customers, partners and external users across all digital touch points
Reduced friction in registration and access while maintaining strong fraud controls and identity assurance
Lowered fraud-loss exposure through real-time detection of anomalous customer access events
Enhanced customer trust and retention via secure access frameworks and transparent identity controls
Scalable architecture for tens of millions of identities without sacrificing performance or audit readiness
Direct alignment between your customer identity program and business growth targets—onboarding, cross-sell, retention
HOW WE WORK
ADVISE
We partner with you to define your CIAM strategy: assessing customer-identity maturity, defining target state architecture, identifying fraud and access risk, and building a prioritized roadmap.
TRANSFORM
Our team designs and deploys customer identity platforms—selecting the right solution, configuring registration, login, federation, fraud detection, consent, and analytics, then integrating it seamlessly across your brand experience, marketing systems, APIs, and identity ecosystem.
MANAGE
Once live, SDG provides ongoing operation and improvement of your CIAM program: access-lifecycle management, anomaly monitoring, fraud events handling, policy refinement, and audit and compliance support.
CUSTOMER IDENTITY STRATEGY & GOVERNANCE
A strategic foundation for secure, scalable external identity programs. We assess how customer identities are verified, authenticated, authorized, and governed across digital channels, then define a model that supports growth and fraud defense without degrading user experience.
Key Components Include:
CUSTOMER ONBOARDING & ACCESS EXPERIENCE
We design and deploy user journeys that increase conversion and retention while maintaining strong identity integrity. The goal: authorize legitimate users quickly and stop fraudulent access before it starts.
Core Capabilities:
FRAUD PREVENTION & IDENTITY THREAT DEFENSE
CIAM fails when fraud controls are retrofitted. We embed intelligence into enrollment and session behavior to block synthetic identities, account takeover, and automated abuse with minimal user impact.
Security Controls:
CIAM OPERATIONS & PROGRAM MATURITY SUPPORT
Customer identity systems require continuous tuning to remain secure, scalable, and user-friendly. We provide operational support, analytics oversight, and staffing to maintain program performance long-term.
Support Delivered:
Thoughtful and Easy Guidance by Experts You Can Trust to…
PLAN A SUSTAINABLE, SCALABLE SOLUTION
We navigate and advise on the technology choices, framework considerations, and best practices to integrate legacy environments to meet your unique security, privacy, and compliance requirements long term.
MODERNIZE YOUR IDENTITY PROGRAM
If the need to mature your existing identity program is a priority, our approach is to identify any inefficiencies, work to leverage what may be already in your stack, and orchestrate a modern and effective process end-to-end.
ESTABLISH ZERO TRUST
Enterprises across the globe are fast-pacing zero trust initiatives as compliance regulations stiffen, government mandates are enforced, and advanced cyberattacks rise at an unprecedented rate.
MANAGE YOUR THIRD-PARTY RISK WITH IAM
Managing the identities of all your third-party vendors, suppliers, contractors, temporary staff, or service accounts, and the access they require, should no longer be a manual process. Controlling the risk these business partners pose should be prioritized.
SAFEGUARD YOUR ASSETS
Visibility into who needs access, what they need access to, and why they need the access they are requesting is the only way to protect privacy, ensure compliance mandates are met, and safeguard your organization’s data. A proactive, responsive approach to IAM improves all business outcomes.
PUT ARTIFICIAL INTELLIGENCE (AI) TO WORK FOR YOU
The power of AI is on the rise and knowing how to successfully govern these systems requires expert structure and governance knowledge.
ONE SIZE FITS ONE…
We are technology agnostic; this means we work for YOU, not an outside tech provider. We have templates, for sure, but our flexibility and extensible methodology allows us to map a unique path to success based on your organization’s individual needs.
Success Stories
“SDG has been easy to work with. They have listened to our requests and supplied qualified
candidates. In the rare instance that a resource was not a fit, they worked with us to swiftly get an
alternative that better matched our needs”
IAM ENGINEERING MANAGER, MAJOR AIRLINE
WE PARTNER WITH THE BEST AND BRIGHTEST
SDG BY THE NUMBERS
ENGAGEMENTS
IDENTITIES SECURED
FORTUNE 500
PROFESSIONALS
TRUSTED BY THE WORLD’S BEST ORGANIZATIONS
BUILD RESILIENT CUSTOMER IDENTITY CONTROLS
We partner with enterprises to build CIAM programs that improve access integrity, strengthen fraud defenses, and support customer trust at scale. If you’re evaluating platforms, designing customer identity flows, or modernizing legacy access systems, our team can help you move with clarity and confidence.