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Case Study

IAM Spanish TV Network

As the business grew with additional customers, employees, contractors, and facilities, the organization’s ability to manage user accounts became increasingly difficult, time-consuming, and costly. Despite a substantial user base, they had no IAM system in place.

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Key Challenges

An initial assessment identified the following key challenges:

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Troublesome deficiencies in the processes for onboarding and provisioning/de-provisioning employees and contractors. There was replication of data entry; new employees had to be manually added to applications such as HR, Active Directory (AD) systems, and others.
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The use of AD limited their capabilities to define enterprise-wide standard roles. This led to security risks and inefficiencies.
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The existence of multiple stand-alone operational systems that were not integrated with AD and therefore not part of the password synchronization mechanism in place.
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Information security and regulatory compliance issues were prevalent.

The client knew that they needed help in deploying a comprehensive and fully operative IAM solution. Based on SDG’s experience and skills in IAM deployments and customizations, they engaged us to help them identify, and implement a full-service solution.

SDG Solution

To help facilitate a successful deployment, our team assessed the existing environment and identified all the processes to be accommodated and the systems to be enrolled into the proposed IAM solution. The team then built an IAM strategy and roadmap that delivered:

A flexible framework for the phased and incremental enrollment of existing and new target systems into the IAM system.

An RFP process that enrolled a select set of product vendors. After a detailed evaluation, our team zeroed in on SailPoint’s IdentityIQ product as the right solution for this client.

Connectors for integrating the IAM system with the key priority applications. The elements provisioned include AD accounts, Exchange Mailbox, Exchange Mail Contacts, AD groups, and Lync Access.

Workflows created for managers to manage their direct reports and contractors as well as to decommission idle accounts; in accordance with compliance needs.

Reports configured to allow the organization and auditors to gain insight into corporate data.

Results

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    Improved user satisfaction by providing new users access to all relevant applications in a timely manner, thereby improving productivity.

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    A flexible framework that allows new applications to be integrated with the IAM system securely, efficiently, and cost-effectively.

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    An approval access workflow which allows the organization to reduce information security risk, improve regulatory compliance, and reduce operational costs.

About SDG

With more than 30 years of experience partnering with global enterprises on complex business and IT initiatives, SDG is a trusted provider of advisory, transformation, and managed services. The firm empowers organizations to strengthen cyber resilience by integrating AI into identity, threat, and risk management solutions that protect digital assets and deliver measurable business value.